
How to Cancel Kohls Card – A Simple Step-by-Step Guide
Posted on |
Are you thinking about closing your Kohls credit card? Whether you’re trying to reduce the number of credit cards you have or simply don’t shop at Kohls anymore, canceling your Kohls card is easy if you follow the right steps. In this guide, we’ll explain how to cancel Kohls card in plain and simple language.
What Is a Kohls Card?

A Kohl’s card is a store credit card offered by Kohls. It gives shoppers special discounts and exclusive offers. But like any credit card, it needs to be managed responsibly. If you no longer use it or want to close it, here’s what to do.
Step 1: Pay Off Your Balance
Before you cancel your Kohl’s card, make sure you pay off the entire balance. You cannot close the card if you still owe money on it.
- Log in to your Kohl’s account online or use the Kohl’s app.
- Go to your credit card section and check your current balance.
- Pay the full amount due.
Tip: Keep proof of your payment just in case you need it later.
Step 2: Contact Kohl’s Customer Service
Once your balance is zero, call Kohl’s customer service to request cancellation.
Here’s how to contact them:
- Phone number: 1-855-564-5748 (Kohl’s Credit Customer Service)
- Best time to call: Monday to Saturday, 7 a.m. to 9 p.m. (CST)
When you call, be ready to:
- Give your account information.
- Answer some basic security questions.
Tell them you want to close your Kohl’s credit card account. They may ask why, but you are not required to give a reason.
Also Read: Can you use a Sephora gift card at Kohl’s?
Step 3: Ask for Confirmation
After they cancel your card, ask the representative to send you a confirmation email or letter. This is important for your records and protects you in case of any future issues.
Step 4: Check Your Credit Report
It’s a good idea to check your credit report after closing any credit card. Canceling a credit card can affect your credit score, especially if it’s an old account.
You can check your credit report for free once a year at:
Make sure the account shows as “closed at customer’s request.”
Important Things to Know Before You Cancel

- Canceling can lower your credit score. If the card has a high credit limit or is one of your oldest accounts, it may reduce your credit history or credit utilization ratio.
- You can’t use Kohl’s discounts anymore. Once your Kohl’s card is closed, you won’t get special offers or savings linked to the card.
- You can always reapply later. If you change your mind, you can apply for a new Kohl’s card in the future.
Final Thoughts
Canceling your Kohl’s credit card is simple if you follow these steps: pay off the balance, call customer service, and get confirmation. Just remember to think about how it might affect your credit score.
Related Questions
Still have questions about Kohl’s?